Frequently Asked Questions

[Top] How often will my account information be updated?

Financial values are as of the last valuation date and may not reflect transactions processed since then. Your account will be updated as of the prior business day's close of business. Non-financial transactions will be updated immediately.

[Top]What are the password specifications?

A password can be a minimum of four characters and a maximum of 20 characters. The password can be a combination of letters and/or numbers and should be easy to remember.

[Top]What happens if I forget my password?

If you forget your password, a "Forgot my password" button is available from the login screen. The forgotten password screen will provide a hint that will help you remember your password.

[Top]What happens if I lock my account?

Your account will be locked after the password has been entered incorrectly three times. The purpose of locking your account is to prevent someone from accessing your account without your permission.

[Top]What does it mean to be "logged out"?

If the system detects no activity for 30 minutes, you will automatically be logged off of the system. This procedure is to protect your account from unauthorized access in the event you did not log off the system and your information was available for unauthorized viewing. To access your account again, you will be required to enter your user ID and password.

[Top]How can I be sure that my information will be secure?

The security and privacy of your information is very important to us. For a detailed explanation of our privacy policy, click on the Privacy Policy link at the bottom of each page.

[Top]What are the associated ticker symbols for the investment accounts?

The investment accounts offered through these products are not mutual funds and are not available to the general public. That means they do not have ticker symbols and cannot be tracked through the newspaper or other traditional means. You can, however, view these variable investment accounts in the Lipper and Morningstar variable annuity report.

[Top] What is the difference between number of units and unit values?

Number of units refers to the number of accumulation units in a separate account investment option held by a participant or contract holder. Unit Value is the dollar value of an accumulation unit, which is the unit of measure used to record amounts of increases to, decreases from, and accumulations in a separate account investment option.

[Top] What is a redemption fee?

Certain fund companies will assess redemption fees if a purchase into and sale out of a fund is shorter than the fund company's holding period. A redemption fee is a fee assessed against a participant's account and is usually a percentage of the transaction involved. This fee is mandated by the fund company as stipulated in the fund's prospectus.

[Top]What is a Separate Account?

A separate account is an account maintained by an insurance company to fund its obligations under a variable contract or policy that it sells. The assets of a separate account are separated from the insurance company's general account and are protected from its creditors. Contributions by an employer or a participant to a variable contract are applied to purchase accumulation units of an investment account within the appropriate separate account. The separate account in turn purchases shares of a corresponding underlying fund. The value of the separate account units is correlated with the performance of the underlying fund (net of fees). The investment return and principal value of an investor's accumulation units will fluctuate so that, when redeemed, units may be worth more or less than their original cost. Participants own accumulation units of the separate account, not shares of the underlying fund.

[Top]What is Unit Value?

Unit value is the value of one accumulation unit in each investment option of the separate account.

[Top]How is the Value of an Accumulation Unit Calculated?

AUL determines the value of an accumulation unit in each investment option of the separate account on each business day when both AUL and the New York Stock Exchange are open for business. The accumulation unit value for an investment option as of the current business day is determined by multiplying the unit value for that investment option as of the preceding business day by the applicable "Net Investment Factor." The accumulation unit value for each investment account may increase, decrease, or remain the same from business day to business day.
 
The "Net Investment Factor" for an investment account as of any business day is determined by dividing (a) by (b), and then subtracting (c) from the result, where

(a)   is equal to: (1)   the net asset value per share of the underlying fund in which the investment account invests as of the current business day, plus

(2)   the per share amount of any dividend or other distribution paid by the underlying fund during the business day, plus or minus

(3)   a credit or charge with respect to taxes paid, if any, or reserved for by AUL during the business day that are determined by AUL to be attributable to the operation of the investment account (although no federal income taxes are applicable under present law and no such charge is currently assessed).

(b)   is the net asset value per share of the underlying fund as of the preceding business day; and

(c)   is the daily charge factor determined by AUL to reflect any asset charge provided in the variable contract.