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Plan #: G12345
Plan: Demo Plan

Last time logged in:
10:30 AM  ET


View frequently asked questions.

View the glossary.

Frequently Asked Questions

What are PDF documents and how do I view them?

Various pages throughout the Web site will need to be viewed using Adobe's free Acrobat Reader software. These pages are saved as Adobe portable document format (PDF) files and will be identified as a hyperlink or using the Adobe icon.

If you do not have this software, or need to upgrade to the latest version, click on the link below to download the software from Adobe's Web site.

Adobe Acrobat software is a trademark of Adobe Systems Incorporated.

What are the system requirements for using the Account Services Web site?

  • Internet access provider.
  • A browser that supports Secure Socket Layer (SSL) with 128-bit data encryption.
  • Domestic-grade version of Microsoft Internet Explorer or Netscape Navigator versions 4.0 or higher.

Are there any special browser settings that need to be enabled?

You will need to enable the following settings:

  • Accept Cookie, or warn me before accepting a cookie.
  • Enable Java Script.
  • Enable SSL V 2.0 or Enable SSL V 3.0.
  • Change cache settings to check for newer versions of stored pages every visit to the page.

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How often will my account information be updated?

Financial values are as of the last valuation date and may not reflect transactions processed since then. Your account will be updated as of the prior business day's close of business. Non-financial transactions will be updated immediately.

Whose date of birth should be used in the registration process?

The insured's or participant's date of birth should be used in the registration process.

What are the password specifications?

Password can be a minimum of four characters and a maximum of 20 characters. The password can be a combination of letters and/or numbers and should be easy to remember.

What happens if I forget my password?

If you forget your password, a "Forgot my password" button is available from the login screen. The forgotten password screen will provide a hint that will help you remember your password.

What happens if I lock my account?

Your account will be locked after the password has been entered incorrectly three times. The purpose of locking your account is to prevent someone from accessing your account without your permission.

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What does it mean to be "logged out"?

If the system detects no activity for 15 minutes, you will automatically be logged off of the system. This procedure is to protect your account from unauthorized access in the event you did not log off the system and your information was available for unauthorized viewing. To access your account again, you will be required to enter your user ID and password.

How can I be sure that my information will be secure?

The security and privacy of your information is very important to us. For a detailed explanation of our privacy policy, click on the Privacy Policy link at the bottom of each page.

What are the associated ticker symbols for the investment accounts?

The investment accounts offered through these products are not mutual funds and are not available to the general public. That means they do not have ticker symbols and cannot be tracked through the newspaper or other traditional means. You can, however, view these variable investment accounts in the Lipper and Morningstar variable annuity report.

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