Protecting Your Information

The OneAmerica® companies understand that your trust in us depends on how well we protect your information. The enterprise utilizes many industry-accepted security practices, such as firewalls, data encryption and verifying your identity before granting access to your account data via this website. See our Information Security Program for more details.

[Top]What You Should Do to Protect Your Information

  • Do not share your login name and password.
  • Change your password frequently. If you have questions when creating or changing your password, refer to our Password Recommendations.
  • Complete the Registration process as quickly as possible.
  • Always log off this site before leaving your computer or accessing other websites. When using a public PC (such as in a library or school), also close the browser when you are finished.
  • Consider using a personal firewall to prevent hackers from invading your personal computer, especially if you are using high speed or broadband to access the Internet.
  • Install virus protection software and scan all downloaded software, as well as all removable media (e.g. diskettes, thumbdrives), before use.
  • Delete emails with attachments from unknown sources.
  • Never send confidential information in an unencrypted email.
  • Do not enter confidential information on a Web page that does not contain a security padlock(Security Padlock).

[Top]Information Security Program Overview

OneAmerica Financial Partners, Inc. understands that use of information is at the heart of our business. We take the use and handling of customer and employee information very seriously and are committed to its protection. Our Information Security Program works to ensure this protection is based on the primary goals of Confidentiality, Integrity and Availability.

The OneAmerica IT Risk Management (ITRM) department is dedicated to this purpose and focuses on information protection. ITRM is responsible for working with corporate and business units to identify, evaluate and mitigate risks to our people, information and equipment. The department is responsible for many aspects of IT-related risks, including Information Security Consulting and Business Continuity.

OneAmerica puts significant time, money and effort into the risk management processes. We strive to adhere to industry standard products and processes. We use the advice of third-party industry analysts, such as Gartner Group or Forrester for guidance. We enlist the help of security specialists for vulnerability assessments, penetration testing and gap analyses.

Program Highlights

  • We work closely with our Privacy Officer to understand and prioritize controls needed to maintain compliance with applicable laws.
  • We create security policies, standards and procedures and educate our users of their existence and application.
  • We monitor and audit internal systems security.
  • We consult on business and IT projects to ensure applicable security and business continuity considerations are addressed.

[Top]Business Continuity

At OneAmerica, we strive to be there when customers need us most, and there is no exception if we are suffering an outage due to a localized disaster. Our continuity plans are always being reviewed for ways to improve our strategies and decrease our system down time.

The Business Continuity Program encompasses plans that include Emergency Response, Business Resumption and System Recovery. Our program included quarterly maintenance cycles with metric reporting to senior management to allow for continuous improvement in our planning cycle. We also perform annual testing that allows us to put these plans into action, and find better, faster ways to recover.

[Top]Security and Browser Requirements

Our secure websites are designed to be viewed with and optimized for:

  • A screen resolution of 1024x768 or higher
  • A browser that supports Secure Sockets Layer (SSL)
  • Domestic-grade 128-bit encryption (U.S and Canada only)

Using a browser that supports SSL and a domestic-grade 128-bit encryption is a minimum-security requirement for accessing your account information and is one of the strongest forms of encryption available for commercial use over the Internet. We recommend using Internet Explorer 6.0 or greater.

If you do not have Microsoft® Internet Explorer 6.0 or greater, you may download a free copy below. Follow the detailed instructions provided on the Microsoft website. After downloading, you will need to exit your current browser in order to install the new one.

In addition to the aforementioned browser requirements, you will need to ensure that the settings defined below are enabled on your browser.

[Top]Microsoft Internet Explorer 6.0

Users of Microsoft® Internet Explorer 6.0 may encounter problems when trying to log in to our websites. Following are suggestions on changing your settings to allow our websites to work with Microsoft® Internet Explorer 6.0.

Cookies

Even if you have cookies enabled, it's possible that Microsoft® Internet Explorer 6.0 could still be ignoring cookies. This is particularly true if you have your Privacy setting at "High" or "Block all Cookies." Then the browser will not use the websites’ cookies. If this is the problem, there are two ways to fix it:

  1. The first way is to reset Privacy settings to their defaults. Within Microsoft® Internet Explorer 6.0, select "Internet Options" from the "Tools." In the Internet Options pane, select the "Privacy" tab. Then click the "Default" button to reset Privacy options to their default, and OK to close the window.
  2. If you want to retain your customized Privacy settings, you can add a specific website as an exception. At the bottom of the Privacy tab is an area where you can add website names as exceptions. Click "Edit" to open up the "Per Site" dialog box. Here, one just needs to add the site name and click the "Allow" button.

Settings

Check for newer versions of stored pages.
Change your settings to check for new versions of stored pages by selecting "Tools," "Internet Options." In the Internet Options pane, select "Settings." Make sure this is set to "Every visit to the page."

JavaScript

Our sites also require JavaScript, and Microsoft® Internet Explorer 6.0 settings can interfere with them.

  1. If you have your Security Settings at "High," JavaScript is disabled. To change, go to "Tools," "Internet Options," "Security Tab," "Custom Level" (at the bottom). Select "Medium" (from dropdown box at the bottom).
  2. If an error box pops up on your screen, try going to "Tools," "Internet Options," "Advanced Tab." Under the Browsing section, uncheck the box that says, "Display a notification about every script error."

[Top]Microsoft Internet Explorer 7.0

Users of Microsoft® Internet Explorer 7.0 may encounter problems when trying to log in to our websites. Following are suggestions on changing your settings to allow our websites to work with Microsoft® Internet Explorer 7.0:

Cookies

Even if you have cookies enabled, it's possible that Microsoft® Internet Explorer 7.0 could still be ignoring cookies. This is particularly true if you have your Privacy setting at "High" or "Block all Cookies." Then the browser will not use the websites’ cookies. If this is the problem, there are two ways to fix it.

  1. The first way is to reset Privacy settings to their defaults. Within Microsoft® Internet Explorer 7.0, select "Internet Options" from the "Tools" menu. In the Internet Options pane, select the "Privacy" tab. Then click the "Default" button to reset Privacy options to their default, and OK to close the window.
  2. If you want to retain your customized Privacy settings, you can add a specific website as an exception. In the middle of the Privacy tab is an area where you can add website names as exceptions. Click "Sites" to open up the "Per Site Privacy Actions" dialog box. Add the site name in the “Address of website” window and click the "Allow" button.

Settings

Check for newer versions of stored pages.
Change your settings to check for new versions of stored pages by selecting "Tools," "Internet Options." In the Internet Options pane, select "Settings." Make sure this is set to "Every time I visit the webpage." Click OK to exit the current window and OK to close the Internet Options window.

JavaScript

Our sites also require JavaScript, and Microsoft® Internet Explorer 7.0 settings can interfere with them.

If you have your Security Settings at "High," JavaScript is disabled. To change, go to "Tools," "Internet Options," "Security Tab." Make sure that the Internet zone is chosen in the “Select a zone to view or change security settings” area. In the “Security level for this zone” area select "Medium-High" using the slider. Click OK to exit this window and OK to exit the Internet Options window.

[Top]Download Adobe Acrobat ReaderTM

Adobe® Acrobat® ReaderTM is free, and freely distributable, software that lets you view and print Adobe portable document format (PDF) files on all major computer platforms.